FAQ

 

How long does shipping take? 

Orders will ship 1­-3 business day after you order. This does not include the time spent in transit! Pre-ordered items will ship on the date listed in each items description.

*ASHTOBERFEST MERCH PRE-ORDERS WILL SHIP: The week of September 18th, 2017.

Transit times will vary based upon a few different conditions, including but not limited to:

  • Total distance between us and you
  • Whether your parcel is a domestic (USA) or international (everywhere else) shipment
  • What delivery method you select

Estimated transit times are below. Please note that this time frame is an estimate and not a guarantee. 

DOMESTIC:

  • USPS First Class: 7-10 Business Days
  • USPS Priority Mail: 5-7 Business Days($100 worth of insurance included)
  • FedEx Ground: 3-5 Business Days ($100 worth of insurance included)
  • FedEx 2 Day: 2 Business Days (Guaranteed transit time, $100 worth of insurance included)

INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc):

  • USPS First Class: 4-15 Business Days ($100 worth of insurance included)
  • FedEx Ground: 3-10 Business Days (Only available in Canada, $100 worth of insurance included)
  • FedEx International Economy: 3-10 Business Days ($100 worth of insurance included)
  • FedEx International Priority: 1-5 Business Days ($100 worth of insurance included)

Any inquiries regarding the exact location of your package should be made to the carrier directly.  

How much is shipping?

All shipping rates will vary depending on a few different factors, some of which include:

  • Domestic vs. International shipments
  • Total weight of package
  • Selected shipping method

I'm sorry! We are not responsible for any fees required by customs. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout. 

Can I return my order?

Due to the limited nature of these products, we cannot offer any returns UNLESS you believe your items were damaged during shipping and you'd like a replacement. In that case, please fill out the contact form here.